Business Hub - Included FREE with every SMB Booster website.
The Business Hub Dashboard Overview - Lets you manage your website, customers, forms, calendars and social media from one simple dashboard.
Welcome to your SMB Booster Business Hub. This is your business control centre where you can manage customers, appointments, websites, marketing campaigns, automation, reputation management and much more. Features include -
🌐 Website Management
👥 Customer CRM
📅 Online Calendars
📝 Quote & Contact Forms
📱 Social Media Planner
💬 Website Chat
⭐ Review Management
The Training academy has video tutorials showing you how to use all these features and more!
Watch this short video that introduces the main areas of your business hub, and explains what each section is used for. It will help you understand how the platform is organised and where to find the tools you'll be using. And every feature has its own dedicated training video in our training academy so you can learn at your own pace.
Below you'll find an explanation of every feature, what it is used for and when to use it.
Launchpad
What is Launchpad?
Launchpad is designed to help you get your account set up quickly. It walks you through the most important steps such as connecting your business information, setting up your website, adding contacts and configuring your communication channels.
When should I use it?
Launchpad is mainly used when your account is brand new. Once everything has been configured you probably won't need to visit it very often.
How to use it
Simply click Launchpad and work through each task one at a time. Completing each step ensures your account is fully configured before you begin using the platform.
Dashboard
What is the Dashboard?
The Dashboard gives you a snapshot of how your business is performing.
You'll see information such as:
Leads
Sales Opportunities
Revenue
Conversion Rates
Pipeline Performance
Recent Activity
Why is it useful?
Rather than checking several different sections, the dashboard provides an overview of everything happening in your business.
How to use it
Visit the Dashboard daily to monitor new enquiries, sales performance and business activity.
Conversations
What is Conversations?
This is your unified inbox.
Instead of checking multiple apps, all customer conversations appear here.
These can include:
Email
Facebook Messenger
Instagram
WhatsApp (if connected)
Live Chat
Google Messages
Why use it?
Every conversation with a customer stays in one place, making it easy to follow up and never miss an enquiry.
How to use it
Select a contact on the left and reply just as you would in a normal messaging app.
Calendars
What is Calendars?
Calendars allow customers to book appointments online without having to phone or email.
Popular uses
Quotations
Consultations
Discovery Calls
Site Visits
Meetings
How to use it
Create a calendar, define your available hours and share the booking link with customers.
Contacts
What is Contacts?
Every lead or customer is stored inside the Contacts section.
Each contact contains information including:
Name
Phone Number
Email
Address
Tags
Notes
Conversation History
Appointments
Invoices
Opportunities
Why is it important?
Think of this as your digital customer database.
Opportunities
What are Opportunities?
Opportunities track potential sales through your sales pipeline.
Example:
New Lead
↓
Quote Sent
↓
Waiting for Decision
↓
Won
or
Lost
Why use Opportunities?
You always know where every customer is within your sales process.
Marketing
What is Marketing?
Marketing contains tools for promoting your business.
Features include:
Email Campaigns
SMS Campaigns
Social Media Planner
Blog Posting
Forms
Surveys
Promotions
When should I use it?
Whenever you want to generate more leads or stay in touch with existing customers.
Automation
What is Automation?
Automation allows the platform to perform repetitive tasks automatically.
Examples include:
Welcome Emails
Appointment Reminders
Review Requests
Follow-up Messages
Lead Nurturing
Missed Call Text Back
Why use Automation?
It saves hours of manual work while ensuring every customer receives a consistent experience.
Sites
What is Sites?
Sites is where you manage your online presence.
This can include:
Your Website
Funnels
Landing Pages
Forms
Blogs
Surveys
Popups
Chat Widgets
Why use it?
Everything relating to your website is managed here.
Memberships
What is Memberships?
Memberships allow you to create secure online areas where customers can access exclusive content.
Examples include:
Online Courses
Training Videos
Customer Portals
Downloadable Resources
Reputation
What is Reputation?
Reputation helps you collect and manage online reviews.
You can:
Request Reviews
Monitor Google Reviews
Reply to Reviews
Track Ratings
Positive reviews improve customer trust and can help your business rank higher in Google search results.
Reporting
What is Reporting?
Reporting provides detailed statistics about your business.
Examples include:
Revenue
Lead Sources
Campaign Results
Appointment Statistics
Call Reporting
Website Performance
Reports help you understand what's working and where improvements can be made.
Mobile App
What is the Mobile App?
The HighLevel mobile app gives you access to your business wherever you are.
You can:
Reply to Messages
Add Contacts
View Appointments
Check Opportunities
Receive Notifications
Perfect for business owners who are frequently away from their desk.
Training & Support
What is Training & Support?
This section contains tutorials, guides and support resources to help you get the most from your SMB Booster platform.
Here you'll find:
Step-by-Step Tutorials
Video Guides
Frequently Asked Questions
Tips & Tricks
Contact Support
Whenever you're unsure how to use a feature, this should be your first stop.
Settings
What is Settings?
Settings is where you configure your account.
Typical settings include:
Business Information
Team Members
Phone Numbers
Email Services
Domains
Integrations
User Permissions
Custom Fields
Pipelines
Most settings only need configuring once during initial setup.
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